{"id":862,"date":"2024-01-31T17:10:19","date_gmt":"2024-01-31T17:10:19","guid":{"rendered":"http:\/\/amanahinsurance.com\/ke\/?page_id=862"},"modified":"2024-02-02T04:43:07","modified_gmt":"2024-02-02T04:43:07","slug":"claims-management","status":"publish","type":"page","link":"https:\/\/amanahinsurance.com\/ke\/claims-management\/","title":{"rendered":"Claims Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"862\" class=\"elementor elementor-862\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7df307c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7df307c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-107edcb\" data-id=\"107edcb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3143fab elementor-widget elementor-widget-heading\" data-id=\"3143fab\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Claims Management <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a0b515 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a0b515\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67e9988\" data-id=\"67e9988\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-42d36b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42d36b6\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-f6fd7e2\" data-id=\"f6fd7e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36f097d elementor-widget elementor-widget-accordion\" data-id=\"36f097d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5761\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5761\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Understanding Amanah Insurance Claims: Key Information You Need to Know<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5761\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5761\"><p><b>Customer Service:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Amanah Insurance emphasizes an objective view of customer needs, focusing on solutions and prioritizing meeting customer expectations.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Commitment to delivering quality and value is highlighted in every policy written.<\/span><\/li><\/ul><p><b>Claims Management Service:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Amanah Insurance boasts strengths in claims management, supported by world-class talent, product innovation, customer service excellence, and financial resources.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The claims team comprises professionals working in an ICT-enabled environment for accuracy and speed.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expertise is grounded in a stable financial foundation, allowing customers to manage various risks with confidence.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The team&#8217;s approach involves drawing on local experiences, first-hand knowledge, legal aspects, and regulatory issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consistency in claims handling, effective account stewardship, and winning strategies are emphasized as part of the company&#8217;s business ethos.<\/span><\/li><\/ul><p><b>Fast-Tracked Service:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Amanah Insurance takes pride in an efficient and unmatched claim-settling process, provided all required documents are submitted.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is a facility for assessing lightly damaged vehicles on the spot, offering an estimated repair cost.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Claims management facilities are located in Uganda and Kenya.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The service is open to all motor policyholders, with a drive-in bay for assessing light damages and referring motorists to approved garages for repairs without further negotiation.<\/span><\/li><\/ul><p><b>What&#8217;s Inside Amanah Claims:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Amanah Insurance prioritizes resolving claims quickly and efficiently.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The claims organization is responsive, committed to cost-efficient resolutions, and aims to deliver superior service to help customers mitigate losses.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5762\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5762\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">General Claim Process<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5762\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5762\"><p><b>To initiate a claim:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email Submission:<\/b><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Forward your claim details to us by sending an email notification to info@amaanahinsurance.com.<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Phone Contact:<\/b><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Reach out to us effortlessly by making a call. Our dedicated agents are ready to assist you with any inquiries related to claims.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Contact us during our call center hours, Monday to Friday, from 7:00 to 17:00, using the following numbers:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\"><strong>Hargeisa:<\/strong> +252 63611 6113<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\"><strong>Garowe:<\/strong> +252 90500 6590<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\"><strong>Mogadishu:<\/strong> +252 61 422 11 00<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"3\"><span style=\"font-weight: 400;\"><strong>Nairobi:<\/strong> +254 11183 9636<\/span><\/li><\/ul><\/li><\/ul><\/li><\/ul><p><span style=\"font-weight: 400;\">Our goal is to streamline the process, making it convenient for you to submit and inquire about your claims.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5763\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5763\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Medical Claim Process<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5763\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5763\"><p><span style=\"font-weight: 400;\">The following is required when submitting a reimbursement claim:<\/span><\/p><ol><li><b> <\/b><span style=\"font-weight: 400;\">Claim form duly signed and stamped along with attending physician statement.<\/span><\/li><li><span style=\"font-weight: 400;\">The claim form should include your full name and details including your bank account<\/span><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Discharge summary.<\/span><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Hospital final bill including hospital stamp.<\/span><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Attending Surgeon\u2019s\/Physician\u2019s Prescription advising hospitalization<\/span><b>.<\/b><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Surgery\/consultation bills and receipts<\/span><b>.<\/b><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Operation theatre and pharmacy bills<\/span><b>.<\/b><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Medicines bill with doctor\u2019s prescription<\/span><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Prehospitalization bills with receipts<\/span><b>.<\/b><\/li><li><b><\/b><span style=\"font-weight: 400;\"> Post-hospitalization bills with receipts<\/span><b>.<\/b><\/li><li><b> <\/b><span style=\"font-weight: 400;\">Diagnostic reports with doctor\u2019s prescription.<\/span><\/li><\/ol><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">We highly suggest they use the Hospitals list in our panel. Any questions regarding reimbursements, hospital lists, or claims inquiries?\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Please use this email address <\/span><a href=\"http:\/\/Medical@amaanahinsurance.com\"><b>medical@amaanahinsurance.com<\/b><\/a><\/p><p><b>Once the form has been submitted to us, we will process your Claim within 14 working days.<\/b><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Understanding Amanah Insurance Claims: Key Information You Need to Know\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><b>Customer Service:<\\\/b><\\\/p><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Amanah Insurance emphasizes an objective view of customer needs, focusing on solutions and prioritizing meeting customer expectations.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Commitment to delivering quality and value is highlighted in every policy written.<\\\/span><\\\/li><\\\/ul><p><b>Claims Management Service:<\\\/b><\\\/p><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Amanah Insurance boasts strengths in claims management, supported by world-class talent, product innovation, customer service excellence, and financial resources.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">The claims team comprises professionals working in an ICT-enabled environment for accuracy and speed.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Expertise is grounded in a stable financial foundation, allowing customers to manage various risks with confidence.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">The team&#8217;s approach involves drawing on local experiences, first-hand knowledge, legal aspects, and regulatory issues.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Consistency in claims handling, effective account stewardship, and winning strategies are emphasized as part of the company&#8217;s business ethos.<\\\/span><\\\/li><\\\/ul><p><b>Fast-Tracked Service:<\\\/b><\\\/p><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Amanah Insurance takes pride in an efficient and unmatched claim-settling process, provided all required documents are submitted.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">There is a facility for assessing lightly damaged vehicles on the spot, offering an estimated repair cost.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Claims management facilities are located in Uganda and Kenya.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">The service is open to all motor policyholders, with a drive-in bay for assessing light damages and referring motorists to approved garages for repairs without further negotiation.<\\\/span><\\\/li><\\\/ul><p><b>What&#8217;s Inside Amanah Claims:<\\\/b><\\\/p><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">Amanah Insurance prioritizes resolving claims quickly and efficiently.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><span style=\\\"font-weight: 400;\\\">The claims organization is responsive, committed to cost-efficient resolutions, and aims to deliver superior service to help customers mitigate losses.<\\\/span><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"General Claim Process\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><b>To initiate a claim:<\\\/b><\\\/p><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><b>Email Submission:<\\\/b><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"2\\\"><span style=\\\"font-weight: 400;\\\">Forward your claim details to us by sending an email notification to info@amaanahinsurance.com.<\\\/span><\\\/li><\\\/ul><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"1\\\"><b>Phone Contact:<\\\/b><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"2\\\"><span style=\\\"font-weight: 400;\\\">Reach out to us effortlessly by making a call. Our dedicated agents are ready to assist you with any inquiries related to claims.<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"2\\\"><span style=\\\"font-weight: 400;\\\">Contact us during our call center hours, Monday to Friday, from 7:00 to 17:00, using the following numbers:<\\\/span><ul><li style=\\\"font-weight: 400;\\\" aria-level=\\\"3\\\"><span style=\\\"font-weight: 400;\\\"><strong>Hargeisa:<\\\/strong> +252 63611 6113<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"3\\\"><span style=\\\"font-weight: 400;\\\"><strong>Garowe:<\\\/strong> +252 90500 6590<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"3\\\"><span style=\\\"font-weight: 400;\\\"><strong>Mogadishu:<\\\/strong> +252 61 422 11 00<\\\/span><\\\/li><li style=\\\"font-weight: 400;\\\" aria-level=\\\"3\\\"><span style=\\\"font-weight: 400;\\\"><strong>Nairobi:<\\\/strong> +254 11183 9636<\\\/span><\\\/li><\\\/ul><\\\/li><\\\/ul><\\\/li><\\\/ul><p><span style=\\\"font-weight: 400;\\\">Our goal is to streamline the process, making it convenient for you to submit and inquire about your claims.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Medical Claim Process\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">The following is required when submitting a reimbursement claim:<\\\/span><\\\/p><ol><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Claim form duly signed and stamped along with attending physician statement.<\\\/span><\\\/li><li><span style=\\\"font-weight: 400;\\\">The claim form should include your full name and details including your bank account<\\\/span><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Discharge summary.<\\\/span><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Hospital final bill including hospital stamp.<\\\/span><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Attending Surgeon\\u2019s\\\/Physician\\u2019s Prescription advising hospitalization<\\\/span><b>.<\\\/b><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Surgery\\\/consultation bills and receipts<\\\/span><b>.<\\\/b><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Operation theatre and pharmacy bills<\\\/span><b>.<\\\/b><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Medicines bill with doctor\\u2019s prescription<\\\/span><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Prehospitalization bills with receipts<\\\/span><b>.<\\\/b><\\\/li><li><b><\\\/b><span style=\\\"font-weight: 400;\\\"> Post-hospitalization bills with receipts<\\\/span><b>.<\\\/b><\\\/li><li><b> <\\\/b><span style=\\\"font-weight: 400;\\\">Diagnostic reports with doctor\\u2019s prescription.<\\\/span><\\\/li><\\\/ol><p>\\u00a0<\\\/p><p><span style=\\\"font-weight: 400;\\\">We highly suggest they use the Hospitals list in our panel. Any questions regarding reimbursements, hospital lists, or claims inquiries?\\u00a0<\\\/span><\\\/p><p><span style=\\\"font-weight: 400;\\\">Please use this email address <\\\/span><a href=\\\"http:\\\/\\\/Medical@amaanahinsurance.com\\\"><b>medical@amaanahinsurance.com<\\\/b><\\\/a><\\\/p><p><b>Once the form has been submitted to us, we will process your Claim within 14 working days.<\\\/b><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Claims Management Understanding Amanah Insurance Claims: Key Information You Need to Know Customer Service: Amanah Insurance emphasizes an objective view of customer needs, focusing on solutions and prioritizing meeting customer expectations. Commitment to delivering quality and value is highlighted in every policy written. Claims Management Service: Amanah Insurance boasts strengths in claims management, supported by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-862","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Claims Management - Amanah Insurance Kenya<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amanahinsurance.com\/ke\/claims-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims Management\" \/>\n<meta property=\"og:description\" content=\"Claims Management Understanding Amanah Insurance Claims: Key Information You Need to Know Customer Service: Amanah Insurance emphasizes an objective view of customer needs, focusing on solutions and prioritizing meeting customer expectations. 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